How do I return an item?

Before returning an item, check our BMSHOP.my Return Policy to make sure your item is eligible for return.
We will advise you to call our Customer Service at 019-211 3110 to verify the return requirement before return to avoid any hassle.
You may want to return your item due to any of the following reasons:

ReasonCondition
Damaged ProductComplete Set (Include Accessories and In Original Packaging)
Tags and Labels Attached
Defective ProductComplete Set (Include Accessories and In Original Packaging)
Tags and Labels Attached
Not Damaged
Wrong Size (Fashion Items Only)Complete Set (Include Accessories and In Original Packaging)
Tags and Labels Attached
Not Damaged
New Condition
Product Not As AdvertisedComplete Set (Include Accessories and In Original Packaging)
Tags and Labels Attached
Not Damaged
New Condition
Wrong Item DeliveredComplete Set (Include Accessories and In Original Packaging)
Tags and Labels Attached
Not Damaged
New Condition
Seal Not Broken (Exception for products which cannot be differentiated visually)
Missing Parts / ItemsNot Damaged
Tags and Labels Attached
New Condition

NOTE: In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.

If your return meets all requirements, Please call our customer service at 019-211 3110.

What is the BMSHOP.my Returns policy?

You may return your item to us within 7 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.

Requirements for a valid return:

• Proof of purchase (order number, tax invoice, etc)
• Bank details in Return Form if original payment is made via MOLPay.
• Reason for return has to be valid and return acceptance conditions met

Can I return an item after the return policy coverage days?

Your item cannot be returned after 7 calendar days .

After this period, if the item is covered by a manufacturer’s warranty, please contact our customer service at 019-211 3110.

How long is the quality evaluation process?

Replacement process only begins after we have completed evaluating your returned item.
This quality evaluation process may take up to 3-5 business days.

Where to return?

Kindly have your returns shipped to the following address:
BMSHOP.my,
25, Jalan Rampai Niaga 5,
Rampai Business Park,
53300 Kuala Lumpur,
Malaysia

Refunds:

Refunds will be issued in the same method of payment as the original payment. Purchase made with cash: a cash refund will be issued. Purchase made with a credit card: a credit will issued to the original card.

Once we receive your return package, your refund will be processed within 10 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.